1. Digital service and returns
InstaSPY sells access to a digital research service and digital analysis credits. No physical item is supplied, so there is nothing to ship or physically return.
2. Refund eligibility
You may request a refund within 7 calendar days of payment when the purchased plan or credit allocation is unused. A full or proportionate refund may also be provided when:
- you were charged more than once for the same purchase;
- payment was captured but the purchased access or credits were not added, and we cannot correct the issue promptly;
- InstaSPY confirms a material billing or service-delivery error; or
- a refund is required under applicable law.
Once a successful Reel analysis has consumed credits, the consumed portion is normally non-refundable because the digital service has been performed. Invalid, unavailable or failed Reel processing should not consume a successful-analysis credit.
3. Subscription cancellation
Current Creator and Pro passes are one-time 30-day purchases and do not renew automatically, so there is no recurring charge to cancel. If recurring subscriptions are introduced later, you may cancel before the next renewal; cancellation will stop future charges without normally reversing a valid charge for a period that has already begun.
4. How to request a refund
Email partnership@instaspy.tech from the address linked to your InstaSPY account. Include your name, account email, Razorpay payment ID or receipt, payment date, plan and a short explanation. Never send your card number, UPI PIN, banking password or OTP.
We aim to review complete requests within 2 business days. We may ask for reasonable information to verify the payment and prevent fraud.
5. Refund timing
Approved refunds are sent to the original payment method through Razorpay. After initiation, normal bank processing can take approximately 5–10 business days. Bank or payment-network delays are outside InstaSPY’s control, but we will provide the available refund reference so you can track it.